Shipping

We handle the beef. The carrier handles the miles.

We pack and ship every order with the same care we put into raising the cattle. That means getting it out the door quickly and making sure it stays cold the whole way.

A note on summer shipping: In the warmer months, we ship overnight only. Grass-fed beef that thaws in transit isn't something we're willing to put our name on, so we don't.

We do everything on our end to move orders out as fast as we can. Once a package is with the carrier, its speed is in their hands, not ours. We'll be straight with you about that.

You'll receive a tracking number by email the moment your order ships. When your order arrives, inspect it immediately. If anything has thawed, you have 2 hours from the time of delivery to contact us, after that, we aren't able to offer a refund or replacement.

Returns 

We can't take it back. But we'll make it right.

Beef is perishable. We can't accept returns, that's just the nature of what we sell. But that's never the end of the conversation.

If something arrives thawed or wrong, you have 2 hours from the time of delivery to contact us. That window matters, once it closes, we aren't able to offer a refund or replacement. Don't wait. We'd rather hear from you right away and fix it.

When we can and can't issue a refund or replacement

Kauboi Ranch raises and ships the best beef we know how to produce. If your order doesn't arrive the way it should, and the reason is on our end, we'll make it right. Here's where we draw the line.

• Thawed beef not reported within 2 hours of delivery — The moment your order arrives, open it and check the temperature. If anything has thawed, contact us within 2 hours of delivery. We can't issue a refund or replacement on claims reported after that window.
  

• Wrong address — If a package can't be delivered because the address entered at checkout was incorrect, incomplete, or invalid, we can't issue a refund or replacement. Double-check your shipping address before you place the order.

• Carrier delays — Once a package leaves our hands, delivery timing is the carrier's responsibility. If a delay is caused by the shipping company, we aren't in a position to refund or replace, but we'll do what we can to help you track it down.

• Weather and acts of nature — Central Oregon ranchers understand weather better than most. When conditions delay or prevent delivery, that's outside what either of us can control — and outside what we can cover.

• Improper handling after delivery — Once an order is confirmed delivered, how it's handled is in your hands. If product is improperly stored or left out after it arrives, we can't take responsibility for what happens next.

• Refused or unauthorized returns — If a delivery is refused by the recipient or returned to us without prior authorization, we can't issue a refund or replacement. If there's a problem, reach out before refusing a package, we'd rather solve it.

Something wrong with your order? Contact us, and we'll take it from there.